Returns & Refund Policy

At Brewed Free, our collection includes original artworks, limited-edition and fine art prints by Sean and Kylie Henderson, and our Bliss Bulls apparel collection.

Many of our pieces are original, limited edition, individually produced or made to order, so we ask that you please choose carefully before purchasing.

Original Artworks

Original artworks are unique, one-of-a-kind pieces.

Because of the individual nature of original artwork, we do not accept returns or exchanges for change of mind once your artwork has been purchased.

Please carefully check the artwork description, dimensions, materials and photographs before purchasing.

If an original artwork arrives damaged, please contact us as soon as possible after delivery with photographs of the artwork, packaging and shipping container so we can assess the issue and work with you to resolve it.

Limited Edition & Fine Art Prints

Our limited-edition and fine art prints are produced in small quantities and may be individually numbered, signed or created specifically to fulfil your order.

For this reason, we do not accept returns or exchanges for change of mind on prints unless otherwise stated on the individual product listing.

Please carefully check the artwork dimensions and product information before ordering. Colours displayed on screens may vary slightly from the physical artwork due to differences in screens, photography, paper and printing processes.

If your print arrives damaged, defective or you receive the incorrect item, please contact us as soon as possible so we can assess the issue and make it right.

Bliss Bulls Tees & Apparel

Many of our Bliss Bulls tees and apparel items are produced or printed specifically for your order.

Please choose your size, colour and style carefully before placing your order. We do not offer returns or exchanges simply because you have selected the wrong size, colour or style, or have changed your mind.

We strongly recommend checking the size guide provided on the product page before ordering.

If your item is defective, damaged, incorrectly printed or you receive the wrong item, please contact us within 30 days of receiving your order.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your artwork, print or apparel item is damaged, defective or incorrect, contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs showing the item and the damage or defect
• Photographs of the packaging if the item was damaged during delivery

We will assess the issue and contact you with the appropriate next steps.

Please do not return an item before contacting us and receiving return instructions.

Returns

Where a return has been approved, the item must be returned in the condition in which it was received, together with any original packaging, certificates, tags or other materials supplied with the order.

For apparel, items must be unworn, unused and returned with their original tags and packaging.

For artworks and prints, please retain the original protective packaging until you are satisfied that your order has arrived safely.

Items returned without prior approval may not be accepted.

Where a return is for change of mind and we have agreed to accept it at our discretion, return shipping costs are the responsibility of the purchaser.

Where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law, we will handle return and shipping costs in accordance with your legal rights.

Commissions & Custom Artworks

Commissioned artworks, personalised pieces, custom orders and artworks created specifically for an individual customer cannot be returned or exchanged for change of mind.

Once work has commenced on a commissioned artwork, deposits or payments may also be non-refundable as outlined in the commission agreement or product description.

This does not affect your rights if the product is faulty or does not meet applicable consumer guarantees.

Sale Items & Gift Cards

We do not accept change-of-mind returns on sale or clearance items.

Gift cards are non-refundable except where required by law.

Refunds

Once an approved return has been received and inspected, we will let you know whether the refund has been approved.

Approved refunds will be returned to your original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable for change-of-mind returns.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

International Orders

Customers purchasing from outside Australia may also have additional consumer rights under the laws applying in their country or region.

Where mandatory consumer protection laws provide rights that cannot legally be excluded by this policy, those rights will continue to apply.

European Union Cooling-Off Rights

Where applicable, customers purchasing from within the European Union may have a statutory right to cancel certain online purchases within 14 days.

Some products, including personalised, commissioned or custom-made goods may be excluded from this right.

Any statutory rights available to you under applicable EU consumer law are not affected by this policy.

Contact Us

If you have a question about your order, artwork, print or Bliss Bulls apparel before purchasing, please contact us. We would much rather help you choose the right piece before you order.

Email: hello@brewedfree.com

Brewed Free
Original Art • Limited Edition Prints • Bliss Bulls